Get in Touch with Box-Mail

How long does it take to get a response?

We aim to respond to all inquiries within 24-48 hours during business days. Complex technical issues may require additional time for investigation. We appreciate your patience.

Can you recover my deleted emails?

No. As stated in our Privacy Policy, all emails are permanently deleted after expiration. This is a core privacy feature and cannot be reversed. We recommend copying important emails before they expire.

Do you offer API access for businesses?

Yes! We offer API access for legitimate business use cases. Please contact us using the "API / Business Inquiry" subject option, and include details about your intended use case.

How do I report abuse or spam?

If you encounter abuse of our service, please select "Report Abuse" in the contact form and provide as much detail as possible, including:

• The temporary email address being misused
• Date and time of the incident
• Description of the abusive behavior
• Any relevant screenshots or evidence

Is Box-Mail really free?

Yes! Box-Mail is completely free to use with no hidden costs, premium tiers, or registration requirements. Learn more about our mission on our About page.

Can I suggest new features?

Absolutely! We love hearing from our users. Select "Feature Request" in the contact form and tell us what would make Box-Mail better for you. While we can't implement every suggestion, we carefully consider all feedback.

Do you offer customer support in other languages?

Currently, our primary support language is English. However, we'll do our best to assist you regardless of language. Feel free to write in your preferred language, and we'll use translation tools to help.

What if I don't receive a response?

If you haven't heard back within 72 hours, please check your spam folder. You can also try sending another message. Make sure to provide a valid email address for us to reply to.

Can I use Box-Mail for customer support?

We don't recommend using temporary emails for important customer service communications, as they automatically expire. For ongoing support matters, please use a permanent email address.

How can I stay updated about Box-Mail?

Follow our blog for updates, privacy tips, and service announcements. We regularly publish helpful content about online privacy and email security.

Alternative Contact Methods

While email is our preferred contact method, you can also reach us through:

• Social Media: Follow us for updates and quick questions (links available on our homepage)
• GitHub: For technical users, report bugs or contribute to our open-source projects
• Community Forums: Connect with other Box-Mail users and share tips

Our Commitment to You

At Box-Mail, we value every user and every message. Whether you're reporting a bug, suggesting an improvement, or just saying hello, your input helps us build a better service for everyone. We're committed to:

• Timely Responses: Answering inquiries within 24-48 hours
• Respectful Communication: Treating every user with courtesy and professionalism
• Transparent Operations: Being open about our capabilities and limitations
• Continuous Improvement: Using your feedback to enhance our service
• Privacy Protection: Never sharing your contact information with third parties

Privacy & Your Contact Information

When you contact us, we collect only the information you provide in the contact form (name, email, message). This information is used solely to respond to your inquiry and is handled in accordance with our Privacy Policy. We never sell, share, or use your contact information for marketing purposes without your explicit consent.

For Media & Press Inquiries

If you're a journalist or media professional interested in covering Box-Mail, please mention "Press Inquiry" in your subject line. We're happy to provide:

• Background information about Box-Mail and our mission
• Statistics about our service and user base
• Expert commentary on email privacy and security
• High-resolution logos and brand assets

Quick Contact Summary: Email us at contact@box-mail.org for any questions about our temporary email service. We respond within 24-48 hours and never share your contact information. Check our FAQ first for instant answers.